Refund and Return Policy

Last updated: September 28, 2026

We want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise does not meet the conditions outlined below, please contact us and we will work with you to resolve the issue.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be in the original packaging, where applicable.
• Include any accessories, parts, or materials that came with the product.
• Not show signs of damage caused by misuse, improper installation, modification, or normal wear and tear.

Certain products may not be eligible for return due to their nature. This may include personalized, made-to-order, or other items that cannot reasonably be resold.

Please contact us before sending anything back. Do not send a product to the address listed on the original shipping label or directly to the supplier unless we have provided return instructions.

2. How to Request a Return

To request a return, please contact us at novelhomeproject@gmail.com within 30 days of receiving your order.

Please include:

• Your order number.
• The name of the item you would like to return.
• The reason for the return.
• Photos or video of the item

We will review your request and provide instructions if your return is approved.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide your order number and clear photos or video showing the issue and the condition of the packaging when applicable.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution. You will not be required to return a damaged or defective item unless we specifically request it.

4. Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or our error, the customer is responsible for return shipping costs unless otherwise stated.

For items that arrive damaged, defective, or incorrect due to our error, we will work with you regarding the appropriate return or replacement shipping arrangements.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.

5. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional time to process the refund after it has been issued. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If a returned item does not meet the return requirements described above, we may decline the refund or provide a partial refund where appropriate.

6. Exchanges

We generally do not offer direct exchanges.

If you would like a different product or variation, you may return the eligible item in accordance with this policy and place a new order separately.

7. Lost or Stolen Packages

We are not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout but are subsequently lost or stolen.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. We will assist with contacting the carrier where appropriate.

8. Order Changes and Cancellations

Because orders may be processed quickly after purchase, cancellation requests must be submitted as soon as possible.

If your order has already been processed or shipped, we may be unable to cancel it. In that case, you may request a return after delivery in accordance with this policy.

9. Third-Party Fulfillment

Some products sold through our store are fulfilled and shipped by third-party suppliers. This means your order may be shipped from a location different from our business address and may arrive in separate packages if your order contains products from different suppliers.

Our use of third-party fulfillment partners does not change your rights under this Refund and Return Policy. We remain your point of contact for questions regarding your order, returns, and refunds.

10. Contact Us

If you have questions about a return or refund, please contact us at:

Email: novelhomeproject@gmail.com

Please include your order number whenever contacting us about an order.